This policy explains how AVN Spices despatches and delivers retail orders placed on avnspices.com, and what to do if something goes wrong in transit.
1. Where we deliver
- We deliver to serviceable PIN codes across India through our courier partners.
- A small number of remote, restricted and island locations are not serviceable. If your PIN code cannot be served, we will contact you and refund the order in full.
- International retail shipping is not currently offered on the Website. Overseas buyers should use our export enquiry route, which is handled as a bulk consignment.
2. Shipping charges
Shipping is charged at a flat rate per order, shown in your cart and at checkout before payment. Orders above our free-shipping threshold are delivered at no charge. Both the threshold and the flat rate are displayed live at checkout, and the amount shown there is the amount charged.
Where a discount code is applied, the free-shipping threshold is assessed on the discounted order value.
3. Order processing
- Orders are processed on working days, Monday to Saturday, excluding public holidays. All orders are despatched from our facility in Guntur, Andhra Pradesh.
- Orders normally leave our warehouse within 1 to 2 working days of confirmation.
- Orders placed after our daily cut-off, or on a Sunday or holiday, are processed on the next working day.
- Prepaid orders are processed once payment is confirmed by the payment provider. Cash on Delivery orders may require telephone confirmation before despatch.
4. Delivery timelines
| Destination | Estimated delivery after despatch |
|---|
| Within Andhra Pradesh and Telangana | 1 to 3 working days |
| Metro cities | 3 to 5 working days |
| Other cities and towns | 4 to 7 working days |
| Remote, hill and North-Eastern regions | 7 to 10 working days |
These are estimates provided by our courier partners, not guarantees. Delivery may take longer during festivals, monsoon disruption, strikes, regional restrictions or other events outside our control. We do not offer date-specific or time-slot delivery.
5. Tracking your order
- You will receive a confirmation with your order number when the order is placed.
- Tracking details are shared by email or SMS once the parcel is handed to the courier.
- Signed-in customers can view order status at any time under My Orders.
- Tracking information may take up to 24 hours after despatch to become active on the courier's system.
6. Packaging
Spices are packed in food-grade materials and sealed to preserve aroma and prevent moisture ingress. Orders are then placed in an outer carton or courier bag. Because spices are aromatic, a faint smell around the outer packaging is normal and is not a sign of leakage.
7. Receiving your parcel
- Please check the outer packaging before accepting delivery.
- If the parcel is visibly torn, crushed, wet or tampered with, refuse delivery and inform us the same day.
- If you accept a damaged parcel, photograph it before opening. Photographs taken at the point of delivery are the strongest evidence for a claim.
- Report any damage, shortage or spoilage within 48 hours under our Refund & Cancellation Policy.
8. Failed and refused deliveries
- Couriers normally make up to three delivery attempts before returning a parcel to us.
- Deliveries fail most often because of an incomplete address, an unreachable phone number, or nobody available to receive the parcel. Please make sure your details are correct at checkout.
- Where a prepaid parcel is returned to us undelivered, we refund the order value. The shipping charge is not refunded where the failure was caused by an incorrect address or repeated unavailability.
- Repeated refusal of Cash on Delivery orders may result in that payment method being withdrawn for the account.
9. Delays and lost parcels
- If tracking has not moved for 7 working days, contact us and we will raise an investigation with the courier.
- Courier investigations typically take 7 to 10 working days.
- Where a parcel is confirmed lost in transit, we send a replacement at no charge or refund the order in full, at your choice.
10. Contact
Delivery queries: info@avnspices.com · +91 89784 49568, Monday to Saturday, 10:00 AM to 6:00 PM IST (excluding public holidays). Please quote your AVN order number.
